Portfolio
My Work, Case Studies, and Presentations
Please request access to my portfolio by submitting the form on the Connect page. What’s inside my portfolio?
Case Studies & Presentations
[Case Study] From a Wine Fridge to the Cold Hard Facts.
The origin of Enterprise Product Design at Wayfair.
[Case Study] Transforming Data into Intelligence
Engagement and Trust through Executive Oversight and Tactical Execution.
[Workshop] Persuasive Communication & Leadership
A workshop and presentation designed to train individuals to communicate and lead more effectively for better team collaboration and organizational alignment.
Learn / Deliver Decision Framework
How to Move at the Speed of Transformation. Questioning Process in Product Design.
Inside My Portfolio
Here is the list of projects included in my portfolio. View Portfolio
Telling Your Fitness Performance Story | Trends & Key Metrics - Product Design Leadership
Health & Fitness, Design Strategy, Metrics & Analytics, Information Architecture
Implementing an Enterprise Design System | Building a Design Platform for Rapid and Continual Change
Healthcare, Design Systems, Strategy
The Medicare Enrollment Experience | Aligning Design and Business Expectations
Healthcare, Strategy
Scaling an Enterprise Product Design Organization | Growing a team of 60+ Product Designers, Researchers, and Content Strategists to provide strategy and implementation of an enterprise platform
Strategy, Retail, Supply Chain, Customer Service, Finance
Ocean Freight: Supply Chain Logistics | End-to-End Supply Chain Management from Supplier to Delivery Warehouse
AI, Supply Chain, Warehouse, B2B, Design Systems, Retail
Merging Multiple Supplier Portal Dashboards | Collaborating Teams, Eliminating Duplication, and a Consistent Experience
Data Analytics, Supply Chain, Retail, Sales, Finance
Market Pricing System | Provide Suppliers with the ability to remain competitive within their product categories
AI, Data Analytics, Retail, B2B, Finance
Supplier Warehouse Replenishment | Warehouse restocking proposals including revenue and supply chain impact
AI, Supply Chain, Warehouse, Finance, B2B
Customer Service Portal | From single pages to a portal resulting in a 30% reduction in time to resolution (TTR)
Retail, Workflow, Customer Service
3D Creative Portal | Designing a Workflow and Application to Accelerate 3D Modeling and Image Rendering
Retail, B2B, Workflow, 3D
Product Category Management | Improved Category Management and Onboarding by 60%
Retail, B2B, Workflow
Product Description and QA | Improved efficiency by combining product description management and QA
Retail, B2B, Workflow
Order Management System | Reducing Errors and Friction for Suppliers and Frustration for Customers.
Retail, Supply Chain, Warehouse, B2B
Building a Global Distributed Network | Meeting the Growing Technology and Communication Needs of a Global Non-Profit Organization.
Technology, Customer Service, Communications, Legal, Finance
“[Tom’s] strategic leadership moved research and design into a position of trust within our product teams, while his cultural leadership ensured that our team remained a community where each of us felt comfortable seeking mentors and growing professionally.”
Christopher Gross
Senior Researcher, Appfire